How long is the VSeeBox warranty?

Every genuine VSeeBox includes a 1-year authorized warranty from the date of delivery, plus unlimited technical support from our US-based team.

What does the warranty cover?

Manufacturing defects and hardware faults under normal use, as outlined in our warranty terms.

How do I make a warranty claim?

Contact our support team with your order number and a description of the issue. A real person will guide you through the next steps.

Is the warranty valid if I buy elsewhere?

The 1-year authorized warranty applies to genuine units bought from an authorized seller. See our where to buy guide to confirm your source.

What can void the warranty?

Damage from misuse, unauthorized modification, or physical damage is not covered. Contact support if you are unsure about your situation.

VSeeBox Warranty Guide: 1-Year Coverage Explained

VSeeBox Warranty Guide

What the 1-year authorized VSeeBox warranty covers, how to verify it, and how to make a claim, with unlimited US-based technical support included.

VSeeBox Warranty Guide

Every genuine VSeeBox comes with a 1-year authorized warranty and unlimited technical support. This guide explains what's covered, how to verify your warranty, and how to make a claim if you ever need to.

What Your Warranty Includes

1-year coverage

The authorized warranty runs for 1 year from the date your VSeeBox is delivered.

Hardware defects

Manufacturing defects and hardware faults under normal use are covered.

Unlimited tech support

Our US-based support team helps with setup and hardware questions for as long as you own the box.

Genuine units only

The warranty applies to genuine VSeeBox units bought from an authorized seller.

How to Verify Your Warranty

Buy from an authorized seller and keep your order confirmation. Your order number is your proof of purchase, and the 1-year warranty starts the day your VSeeBox is delivered. Units sold through unauthorized channels may not be covered.

How to Make a Warranty Claim

Contact our support team with your order number
Describe the issue and when it started
Include a photo or short video if the problem is visible
Let our US-based team walk you through the resolution
Keep your order confirmation until the issue is resolved

What the Warranty Doesn't Cover

The warranty covers manufacturing defects and hardware faults under normal use. It does not cover damage from misuse, unauthorized modifications, or physical damage. If you are unsure whether an issue is covered, contact support and we will help you figure it out.

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