Privacy Policy

Introduction

VSeeBox Live ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or purchasing from us, you consent to the practices described in this policy.

1. Information We Collect

When you visit our site or place an order, we may collect the following types of information:

Information you provide

• Contact details such as your name, email address, and phone number
• Shipping address and order details when you check out
• Messages you send us through our contact form or support email

Information collected automatically

• Device and browser information, IP address, and referring pages
• Pages you view and how you navigate the site
• Cookies and similar tracking technologies (see the Cookies section below)

Payment information

We do not store your credit or debit card details. Payment information is collected and processed directly by our payment processor, Stripe, under their own privacy and security standards. We only receive confirmation that payment succeeded and limited transaction metadata.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Provide customer and warranty support
• Send order confirmations, shipping updates, and important notices
• Respond to your questions and requests
• Prevent fraud and protect our store
• Improve our website, products, and services
• Comply with applicable legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. You can set your browser to refuse cookies, but some features of the site may not function properly without them. We may also use analytics services that collect usage data to help us improve the site.

4. How We Share Your Information

We do not sell your personal information. We may share information with the following categories of recipients:

• Payment processors such as Stripe, to complete your transactions
• Shipping carriers, to deliver your order
• Service providers that help us operate the site (for example, analytics and hosting)
• Legal authorities, where required by law or to protect our rights and safety

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When your data is no longer needed, we delete it or anonymize it.

6. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information. Residents of California (under the CCPA) and other jurisdictions may have additional rights. To exercise any of these rights, contact us at vseeboxlive@gmail.com. We will respond in accordance with applicable law.

7. Children's Privacy

Our site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

8. Data Security

We take reasonable measures to protect your personal information using administrative, technical, and physical safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Payment data is protected by Stripe's encryption and security standards.

9. Third-Party Links and Services

Our site may contain links to third-party websites and may use third-party services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with personal information.

10. International Users

We ship exclusively within the United States. If you access our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time by posting changes on this page. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.

12. Contact Information

For questions or requests regarding this Privacy Policy or your personal information, please contact us at vseeboxlive@gmail.com.