Return Policy & refunds
Partial Refunds
In certain situations, only partial refunds may be granted, including:
- Books with visible signs of use.
- Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
- Items returned more than 15 days after delivery.
Refund Process
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
If approved, we will process the refund and credit it to your original payment method within your bank’s timeframe.
If you choose to cancel your order or request a refund, we will deduct a 3% processing fee from the total product cost. This charge covers transaction and administrative costs associated with order adjustments.
Delayed or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card provider, as they may take time to process the refund.
- Reach out to your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, contact us at [email protected].
Exchanges
We only offer exchanges for defective or damaged items. To request an exchange for the same item, email [email protected] with photo proof of the defect and send the item to our designated return address.
Shipping Returns
To return an item, mail it to our provided return address.
Customers are responsible for return shipping costs, which are non-refundable. If we approve a refund, we will deduct the return shipping cost.
Shipping times for exchanged products may vary based on location.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.
Policy Updates
We may update or modify this Return & Refund Policy at any time. The latest version will always be available on our website. Continuing to use our website or services after changes are posted means you accept the updated policy.
For further assistance, contact us at [email protected].
