Shipping Policy

Overview

This Shipping & Delivery Policy outlines the shipping and delivery process for purchases made on the VSeeBox Live store. By placing an order, you agree to the Terms of Service applicable to this website. We sell genuine VSeeBox hardware and ship it to addresses within the United States only.

1. Shipping Providers

We process and ship all orders through trusted carriers, including UPS, FedEx, and USPS. The carrier selected for your order depends on your location, package size, and current carrier capacity.

2. Processing & Shipping Time

Orders are typically processed within 1 business day, but may take up to 3 business days during periods of high order volume. We make every effort to ship the same day once an order has been placed and payment has cleared. Processing time does not include weekends or federal holidays.

3. Shipping Methods & Estimated Delivery Times

• Standard Shipping: delivery within 2 to 3 business days after the order ships
• Typical delivery timeframe: most orders arrive within 3 to 5 business days, depending on your state

Delivery times may vary depending on carrier schedules, delivery location, shipping method, and order volume. Estimated delivery times are not guaranteed and are provided as a general guide.

4. Shipping Costs

We offer Free Shipping on all orders shipped within the United States. There is no minimum purchase requirement and no additional shipping fee at checkout.

5. Shipping Restrictions

We ship exclusively to addresses within the United States. We do not offer international shipping, and orders placed with shipping addresses outside the United States (including PO boxes in U.S. territories that carriers do not service) may be refused or cancelled at our discretion. If your order cannot be shipped to the address provided, we will contact you and issue a full refund.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your shipment in real time. If you experience any delays or issues, you may contact the shipping carrier directly or reach out to our support team for assistance.

7. Delivery Issues & Lost Packages

If your package is lost in transit or marked as delivered but not received, please contact us within 48 hours for assistance. We will work with the shipping carrier to locate your order and resolve the issue as quickly as possible. For your protection, we recommend keeping your delivery confirmation and any related correspondence until your order has arrived safely.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. Include your order number and a photo of the issue, and we will arrange a replacement or resolution as quickly as possible under the terms of our 1-Year Authorized Warranty.

9. Policy Updates

This Shipping & Delivery Policy is subject to change without notice. The version in effect at the time of your purchase will apply. We recommend saving or printing a copy for your records.

10. Contact Information

For shipping inquiries, contact us at vseeboxlive@gmail.com.